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JustRent (hereinafter the "Company") values the personal information of its users and complies with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
The Company collects the following personal information to provide its services. **Required Items** - Name (in local script and English) - Email address - Contact information (mobile phone number) - Delivery address information (hotel name, airport terminal, train station, etc.) - Rental schedule (pickup date, return date) **Identity Verification Items** - Passport information (passport number, nationality, passport copy image) - Purpose of collection: Identity verification and guarantee in case of loss/damage of rental products - Retention period: Destroyed within 30 days after rental return is completed **Items Collected at Payment** - Payment method information (credit card, simple payment, etc.) - Payment records **Automatically Collected Items** - Service usage records, access logs, cookies - Device information (OS, browser type) - IP address
- Processing rental product reservations, delivery, and returns - Providing luggage delivery services - Processing payments and refunds - Customer consultation and complaint resolution - Service improvement and new service development - Marketing and promotional information (with separate consent)
The Company destroys personal information without delay after the purpose of collection has been achieved. However, if retention for a certain period is required under applicable laws, the information shall be retained for the applicable period and then destroyed. In accordance with the Act on Consumer Protection in Electronic Commerce, records of contracts or withdrawal of offers and records of payment and supply of goods shall be retained for 5 years, and records of consumer complaints or dispute resolution shall be retained for 3 years. In accordance with the Protection of Communications Secrets Act, access log records shall be retained for 3 months. Passport information shall be destroyed within 30 days after rental return is completed.
The Company does not, in principle, provide personal information to third parties without the user's consent. However, for the purpose of service fulfillment, the user's name, contact information, and delivery address are provided to delivery partners (drivers) for the purpose of delivering rental products and luggage, and payment information is provided to payment processors (Stripe, etc.) for payment processing. Information may also be provided when required by applicable laws.
The Company outsources the processing of personal information for service provision. Data storage and authentication services are outsourced to Supabase, payment processing services to Stripe, and product delivery and pickup/return services to delivery partners. When entering outsourcing contracts, the Company stipulates matters related to personal information protection and manages and supervises compliance.
Users may exercise the following rights at any time: 1. Request to access personal information 2. Request to correct or delete personal information 3. Request to suspend the processing of personal information 4. Withdraw consent to receive marketing communications To exercise these rights, please contact our Customer Center at hello@justrent.co.kr and we will process your request without delay.
The Company destroys personal information without delay when it is no longer needed due to expiration of the retention period or achievement of the processing purpose. - **Electronic files**: Permanently deleted using methods that prevent recovery - **Paper documents**: Shredded or incinerated
The Company implements the following technical and administrative protection measures. **Technical Measures** - SSL/TLS encrypted communications - Encrypted password storage - No storage of payment information (use of PCI DSS-compliant payment processors) - Access control and log management **Administrative Measures** - Minimization of personnel handling personal information - Regular security training - Establishment and implementation of internal management plans
The Company uses cookies to enhance user convenience. Users may refuse to store cookies through browser settings; however, some services may be restricted in such cases.
The person responsible for handling personal information inquiries and complaints is as follows: - **Name**: (Managed in Settings > Legal Documents > Business Information) - **Email**: hello@justrent.co.kr - **Customer Center**: (Managed in Settings > General > Customer Center) For additional personal information breach reports and consultations, please contact the following organizations: - Personal Information Infringement Report Center (privacy.kisa.or.kr / 118) - Personal Information Dispute Mediation Committee (kopico.go.kr / 1833-6972)
This policy may be amended, and any changes will be announced in advance through service notifications.